Metal Roof in Stow, MA

Review from the Homeowner

ECMR has a low-key sales process, and a great product and installation process! While a metal roof is more expensive than an asphalt shingle roof, the roof will never need to be replaced. Other advantages include significantly less weight on the rafters, faster snow melting, and, amazingly, quieter than asphalt when it rains. New, larger gutters with leaf guards are a big plus. Our metal shingle roof looks great, and we are very happy with our decision and choosing ECMR to install our new roof. The only recommendation we would have is to stress even more than was done that the timing for the installation can be affected by weather, any unforeseen delays in the crew finishing their current job before starting the next one, and the volume of jobs in the pipeline. We were told the sequence for installation once the materials arrived at ECMR would be delivery of the dumpster, delivery of materials the next day, and start of the job on day three. The actual installation began 10 days after dumpster delivery. We did get updates or if we called to check, both sales and customer service were very responsive. Expectations could have been set a little better up front. Underpromise and overdeliver is always a good sales technique! We really enjoyed everyone with whom we came into contact except the person who came for the post installation final inspection who made a couple of off-putting, condescending comments to me. He also seemed a bit too cavalier about the one small punch-list request we had. Notwithstanding, we still would highly recommend ECMR for anyone looking to replace their roof!